Man-made damage is excluded. Onsite service fees and maintenance fees are not charged during the product warranty period. Product replacement costs are subject to product cost fees; after-sales service outside the product warranty period is subject to service fees, maintenance fees, and replacement product cost fees.
Feedback can be given directly to the after-sales staff at the local store, or to the service hotline of the headquarters of Europai 400-884-1686, or via the Wechat service number of Europai Home.
The unique identification of Opal products at this stage is: “OPPEIN / Europe”, “oppolia / Europea” and “Oplatiny”. At the same time, you can call the Europa Group 400 customer service hotline or follow the “Europa Home” WeChat service number for real False discrimination.
According to the signed contract information, consult the purchase mall or call the National Customer Service Hotline at 400-884-1868.
Cabinet warranty period:
①. Warranty period for cabinet board and countertop is 5 years;
②. Lifetime warranty for handles and door hinges, kitchen accessories such as basin faucet pull baskets are guaranteed for 1 year;
③. The whole range of hood, disinfection cabinet, stove, electric oven, garbage processor is 3 years (except for consumable parts);
④. Warranty period of electric stove, microwave oven and electric steam oven is 2 years;
⑤. Induction cooker, faucet, pull basket, sink, soap dispenser, rice cooker, water purifier warranty period is 1 year.
Furniture warranty period
①. The free warranty period for furniture series (cabinet) is 5 years;
②. Rails and hinges are repaired free of charge during the warranty period of the product;
③. The warranty period for Kaiping door, wardrobe sliding door and sliding door roller skating is 2 years;
④. The warranty period of electroplating functional accessories series is 1 year;
⑤. The warranty period of plastic functional accessories is 2 years;
⑥. Other vulnerable and consumable parts are not covered by the free warranty period.
Opinni wooden door warranty period:
①. Wooden door leaf, door cover wood products warranty period is 5 years, hardware accessories warranty period is 1 year;
Bathroom warranty period:
①. Bathroom cabinet (including main body, basin, mirror, countertop, shelf, cabinet, drain), steam room (including glass, aluminum, bottom basin, top cover), bathtub and steam room hardware accessories, tap, Pendant, shower, simple shower room, toilet (ceramic body) warranty period is 3 years;
②. Warranty period for hardware accessories of bathroom cabinet, bathtub body, motor, and faucet spool is 5 years;
③. The warranty period of the smart cover of the toilet is 2 years;
④. The warranty period for electronic parts, ordinary cover, water parts, and sample orders is 1 year.
Bedding warranty period:
Mattress: fabric, perimeter warranty for 1 year, bed net warranty for 10 years
Bed (including leather bed, fabric bed, board bed, solid wood bed, etc.): fabric warranty period is 1 year, bed frame structure warranty period is 5 years, hardware accessories warranty period is 1 year
Pillow: fabric warranty period is 1 year, pillow core warranty period is 1 year
Wallpaper warranty period:
Subject to the purchase contract.
The specific product period is subject to the product warranty card
Depending on the material of the ordered product, the production cycle of the product is also different. The general production cycle ranges from 45 days to 90 days. The specific arrival date is subject to the contract signing time.
Customers can purchase Oupai products at the storefront, Oupai Mall and Tmall flagship store. The ordering process is as follows:
At present, there are four main production bases of Oupai Group in Guangzhou, Qingyuan, Tianjin and Wuxi.
Oupai's products mostly use imported high-quality raw materials, which are subject to layer-by-layer production processes. The products have undergone spot checks by relevant national units.
Oupai Group manages overall cabinets, wardrobes, bathrooms, interior wooden doors, kitchen appliances, wall decoration wallpapers, hotel kitchenware, Oupai bedding, large home customization, etc.